Privacy Policy

Effective Date: 27-09-2025
Website: https://sharmakirana.com/

At SHARMA KIRANA AND GENERAL STORE, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, shop with us, or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, delivery address, billing address, and other details you provide while placing an order or contacting us.
Transaction Details: Purchase history, payment method, and order details (no sensitive card data is stored on our servers; payments are processed securely via trusted payment gateways).
Technical Data: Your device information, browser type, IP address, and pages you visit on our site (to improve user experience and site performance).

2. How We Use Your Information

We use the collected information for:

Fulfilling and delivering your orders.
Processing payments securely.
Providing customer support and responding to inquiries.
Sending order updates, promotions, or offers (if you consent).
Improving our website, services, and customer experience.
Complying with legal obligations and preventing fraud.

3. Information Sharing

We do not sell or rent your personal information. However, we may share limited details with:

Delivery Partners: To ensure timely and accurate delivery of your orders.
Payment Gateways: To process payments safely and efficiently.
Legal Authorities: If required by law or to protect our rights and prevent misuse or fraud.

4. Data Security

We take reasonable steps to protect your personal data from unauthorized access, misuse, or disclosure. Our website uses secure connections (HTTPS/SSL), and payments are handled by reliable third-party gateways.

5. Cookies & Tracking

Our website may use cookies to:

Enhance your browsing experience.
Remember your preferences and login details.
Analyze website traffic to improve functionality.

You can control cookies in your browser settings, but some site features may not work properly if cookies are disabled.

6. Your Rights

You have the right to:

Access, update, or correct your personal information.
Request deletion of your data where legally possible.
Opt out of promotional communications at any time.

To exercise these rights, contact us at the details below.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content. Please review their policies when visiting those sites.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

SHARMA KIRANA AND GENERAL STORE
Email: contact@sharmakirana.com