Return Policy

Effective Date: 27-09-2025
Website: https://sharmakirana.com/

We want you to have a smooth and satisfactory shopping experience at SHARMA KIRANA AND GENERAL STORE. If something isn’t right with your order, we’re here to help.

1. Eligibility for Return

You can request a return or exchange if:

You received the wrong product.
The product was damaged, defective, expired, or missing at delivery.
The product is unused, unopened, and in its original condition and packaging.

⚠️ Non-returnable items:

Fresh groceries, fruits, vegetables, dairy products, and other perishable goods.
Personal care and hygiene items once opened.
Items marked as Non-returnable on the product page.

2. Return Window

Return requests must be raised within 3 days of delivery.
After 3 days, returns may not be accepted except where legally required.

3. Return Process

Contact us via phone or email with your order number and reason for return.
Provide photo/video proof of damage or incorrect product (if applicable).
We’ll guide you on pickup or drop-off options.
Once the returned product is received and inspected, we’ll process your refund or replacement.

4. Refund Options

If your return is approved, you can choose:

Refund to the original payment method (takes 5–7 working days to reflect).
Store credit or replacement product, if preferred.

5. Shipping Charges for Returns

If the return is due to our error (wrong, damaged, or defective product), return shipping is free.
For other reasons (e.g., change of mind), return shipping costs may be borne by the customer.

6. Order Cancellation

Orders can be cancelled before shipping for a full refund.
Once shipped, you may refuse delivery or request a return after receiving the product (if eligible).

7. Contact Us

For any questions or to request a return, contact:

SHARMA KIRANA AND GENERAL STORE
Email: contact@sharmakirana.com